What these messages are
Truxello is a transportation management system used by trucking companies to dispatch loads, track drivers and bill customers. If you have an account, you can choose to have operational alerts about your own loads sent to your mobile phone as a text message — a load delivered or rejected, paperwork holding a trip up, a detention clock starting, a licence about to expire.
These are transactional alerts about work in your own account, sent only to the account holder. We do not send marketing text messages, and we never text anyone who has not asked us to.
How consent is given
Text alerts are off for every user until that user turns them on themselves, in the web application under Settings → My alerts. Consent is per person: an administrator cannot switch them on for somebody else.
Because that screen sits behind a sign-in, it is reproduced below exactly as it appears in the product, including the disclosure shown next to the checkbox.
Truxello — in-app screen: Settings → My alerts
My alerts
Everything below already shows up in the app under the bell. Tick a box to also get it as an email or a text, so you hear about it when you are not looking at Truxello.
Four things about that screen worth stating plainly:
- Both boxes load unticked. Nothing is pre-selected.
- Email and text are separate boxes. Agreeing to one is not agreeing to the other.
- Consent is never required. Every feature of Truxello works with both boxes unticked, and nothing is withheld for declining.
- The number must be confirmed first. We only text a mobile number that has been proven by a one-time code sent to it, so an alert cannot reach somebody else's phone because of a typo on a roster.
What a message looks like
Every message names us and carries working opt-out instructions:
Frequency and cost
Message frequency varies according to how many loads you run and which alerts you chose. A single-truck operation might get a handful a week; a busy dispatcher who ticked every box might get several a day. Truxello does not charge for text alerts. Message and data rates may apply from your own mobile carrier.
Getting help, and stopping messages
| To stop |
Reply STOP, UNSUBSCRIBE, END,
QUIT or HALT to any message. You will get one
confirmation and then nothing further. You can also untick
Text me under Settings → My alerts.
|
|---|---|
| For help |
Reply HELP or INFO, or email
support@truxello.com.
|
| Sending number | +1 (855) 473–3028 |
Stopping text alerts does not switch off the same alerts in the app, by email, or as push notifications in the driver app. Those are controlled separately on the same screen.
Who we are
Truxello is a product of Mistsage, Inc., 85 Bodega Dr, Lodi, CA 95240. Questions about text alerts or this page: support@truxello.com.